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Every question, answered
All 121 answers from the Siimply team, grouped the way people ask them.
121 answers in 15 groups
Getting Started
What is Siimply?
Siimply is a financial platform that allows users to save, invest, and trade in one place. Through the app you can access Zimbabwean securities, U.S. stocks and ETFs, managed investment portfolios, and goal‑based savings tools. The platform is designed for Zimbabwe residents, diaspora users, and international investors who want simple access to global and local markets from one account.
Who can use Siimply?
Siimply is available to Zimbabwe residents, Zimbabwe diaspora users, and eligible international customers. Access to certain features such as funding methods or specific investment products may vary depending on your country of residence and regulatory eligibility.
Jurisdiction. Product availability may vary depending on your country of residence, citizenship, and regulatory eligibility.
How do I create an account?
Download the Siimply app or sign up through the web platform. Enter your personal details, verify your email or phone number, and complete the identity verification process. Once your account is approved you will be able to fund your wallets and start using Siimply's savings, trading, and investing tools.
How long does it take to open an account?
Most users can complete registration within a few minutes. However, your account will only be fully activated after identity verification and compliance checks are completed. This process typically takes a short time but may take longer if additional documents are required.
How old do I need to be to open an account?
You must be at least 18 years old to open and operate a Siimply account.
Can I have multiple accounts?
Users are generally expected to maintain a single personal account. If Siimply introduces additional account types in the future such as joint or business accounts, these will be offered as separate products.
What countries does Siimply support?
Siimply supports users from Zimbabwe as well as eligible international and diaspora users. Availability of certain features such as deposits or withdrawals may vary by region.
Jurisdiction. Product availability may vary depending on your country of residence, citizenship, and regulatory eligibility.
Can diaspora users open accounts?
Yes. Zimbabweans living abroad can open accounts and invest in both Zimbabwean and international markets depending on their funding options and regulatory eligibility.
Can non‑Zimbabwe residents use Siimply?
Yes. Non‑Zimbabwe residents may be able to use Siimply depending on their country of residence and compliance eligibility.
What happens after I create my account?
After registration you will complete identity verification. Once approved you can fund your account, create savings goals, or begin investing depending on the services available to you.
Do I need to download the mobile app?
Siimply is designed as a mobile-first platform. While certain features may be accessible through the web, the full Siimply experience is best accessed through the mobile app available on iOS and Android.
Can I use Siimply on desktop?
Certain features may be accessible through a web browser. However, the primary experience is designed for mobile devices. Desktop support may expand over time.
Account Verification
Why do I need to verify my identity?
Financial platforms must verify the identity of users to prevent fraud, money laundering, and unauthorized account access. Identity verification also ensures compliance with international financial regulations.
What documents are required for verification?
Users typically need a government‑issued identity document such as a passport or national ID card. In some cases proof of address or additional documentation may be required.
Can I verify using a passport?
Yes. A valid passport is accepted as a primary identity document for verification.
Can I verify using a national ID?
Yes. Zimbabwean national ID cards are accepted for verification where applicable.
Do I need proof of address?
Some users may be asked to provide proof of address depending on regulatory requirements.
How long does verification take?
Verification usually completes within a short period of time, although additional checks may extend processing time.
Why was my verification rejected?
Verification may fail if documents are unclear, expired, or inconsistent with the details provided during signup.
Why am I asked for additional documents?
Additional documents may be required to satisfy regulatory requirements or confirm identity information.
Can I update my identity documents?
Yes. If your identification expires or changes you can update your documents through the verification section of the app.
What happens if my ID expires?
You may be asked to submit updated documentation to continue using certain features.
Why does international investing require additional checks?
International markets are subject to additional regulatory requirements. Extra verification ensures compliance with cross-border investment rules and protects your account.
Account Security
How does Siimply protect my account?
Siimply uses bank-grade encryption, two-factor authentication, and continuous monitoring to protect your account. All data is encrypted in transit and at rest, and suspicious activity is flagged automatically.
Security. Siimply will never ask you to send money to personal accounts or share your login credentials with support staff.
What is two‑factor authentication?
Two-factor authentication (2FA) adds an extra layer of security by requiring a second verification step when you log in — typically a code sent to your phone or generated by an authenticator app — in addition to your password.
How do I enable two‑factor authentication?
You can enable 2FA in your account settings under Security. Follow the on-screen prompts to link your phone number or authenticator app.
Can I use biometric login?
Yes. The Siimply app supports biometric login including fingerprint and face recognition on compatible devices.
What should I do if I lose my phone?
If you lose your phone, contact Siimply support immediately to secure your account. You can also log in from another device and update your security settings. Your account data is stored securely on our servers, not on your device.
Security. Siimply will never ask you to send money to personal accounts or share your login credentials with support staff.
What happens if I forget my password?
Tap 'Forgot Password' on the login screen. A secure reset link will be sent to your registered email address. Click the link to create a new password.
How do I reset my password?
Go to the login screen and select 'Forgot Password'. Enter your registered email address and follow the instructions in the reset email to create a new password.
How do I report suspicious activity?
If you notice any suspicious activity on your account, contact Siimply support immediately through the in-app chat. You can also freeze your account temporarily from your security settings.
Security. Siimply will never ask you to send money to personal accounts or share your login credentials with support staff.
How does Siimply protect personal data?
Siimply complies with applicable data protection regulations. Personal data is encrypted, access is restricted on a need-to-know basis, and we never sell your personal information to third parties.
Deposits
How do I deposit money?
You can fund your account using supported payment methods such as bank transfer, EcoCash, ZIPIT/RTGS transfers, card payments, or USD Nostro funding depending on your region and account type.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
What funding methods are available?
Supported funding methods include bank transfers, EcoCash, ZIPIT or RTGS transfers, card payments, and USD Nostro transfers.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I deposit using EcoCash?
Yes. EcoCash deposits may be available for eligible users depending on region and wallet configuration.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I deposit using ZIPIT?
Yes. ZIPIT transfers can be used to fund your account where supported.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I deposit using bank transfer?
Yes. Bank transfers are a standard funding method for both ZiG and USD wallets.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I fund my account using a card?
Card funding may be available depending on your region and account eligibility.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I deposit USD?
Yes. USD deposits can be made using supported methods including bank transfer, card funding, or USD Nostro transfers.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I deposit ZiG?
Yes. ZiG deposits are supported through compatible local payment methods.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I deposit from outside Zimbabwe?
International users may fund their accounts using supported international payment methods where permitted.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Why has my deposit not arrived?
Deposits may be delayed due to bank processing times, incorrect payment references, or additional compliance checks.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
What deposit references should I use?
Use the unique reference provided in the app when making a deposit. Incorrect references may delay processing.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
How long do deposits take?
Deposit processing times vary by payment method. Bank transfers may take 1–3 business days, while EcoCash and card payments are typically faster. All deposits are subject to banking hours and compliance checks.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Withdrawals
How do withdrawals work?
You can request withdrawals directly from the app by selecting the wallet you want to withdraw from and entering the destination account details.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
How long do withdrawals take?
Withdrawal times depend on the payment method and banking system used. Some withdrawals may process quickly while others may take longer due to banking cut‑offs or verification checks.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
What withdrawal methods are available?
Withdrawals can typically be sent to bank accounts or supported payment channels depending on your location.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I withdraw USD?
Yes. USD withdrawals are available where supported and must be sent to eligible USD‑compatible accounts.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I withdraw ZiG?
Yes. ZiG withdrawals can be made to compatible local banking or payment systems.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
What is the withdrawal fee?
Siimply charges a $5 withdrawal fee.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
Why was my withdrawal delayed?
Withdrawals may be delayed due to banking hours, compliance checks, or incorrect destination account details.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Can I cancel a withdrawal?
Once a withdrawal has been initiated, it may not be possible to cancel it if it has already been submitted for processing. Contact support immediately if you need assistance.
Are there withdrawal limits?
Withdrawal limits may apply based on your account type, verification level, and regulatory requirements. Check the app for your current limits.
Payments Processing. Deposit and withdrawal processing times depend on banking hours, payment providers, and regulatory checks.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
Wallets & Currency
What wallets exist in Siimply?
Siimply supports multiple currency wallets including ZiG and USD wallets. These wallets allow users to manage local and international funds separately.
Why are ZiG and USD separated?
Separate wallets ensure correct handling of local and international transactions and help comply with financial regulations.
How does currency conversion work?
Currency conversion occurs within the app when transferring funds between different currency wallets where supported.
FX. Currency conversion services are subject to regulatory requirements and market availability. Exchange rates may include a spread and can change without notice.
Do I need to convert currency before investing?
Yes. Investments must typically be funded using the currency required by the specific asset.
FX. Currency conversion services are subject to regulatory requirements and market availability. Exchange rates may include a spread and can change without notice.
Why can't I convert currency right now?
Currency conversion may be temporarily unavailable due to market conditions, regulatory restrictions, or system maintenance.
FX. Currency conversion services are subject to regulatory requirements and market availability. Exchange rates may include a spread and can change without notice.
Are FX rates fixed?
No. Exchange rates fluctuate based on market conditions and may include a spread. Rates are displayed in the app at the time of conversion.
FX. Currency conversion services are subject to regulatory requirements and market availability. Exchange rates may include a spread and can change without notice.
Trading
What markets can I trade?
Users can access the Zimbabwe Stock Exchange (ZSE), Victoria Falls Stock Exchange (VFEX), and international markets including U.S. stocks and ETFs.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
Can I invest in Zimbabwean stocks?
Yes. Siimply provides access to Zimbabwean securities through licensed partner institutions.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
What is the Zimbabwe Stock Exchange?
The Zimbabwe Stock Exchange (ZSE) is the primary securities exchange in Zimbabwe, listing local companies across various sectors. Through Siimply, you can trade ZSE-listed securities.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
What is VFEX?
The Victoria Falls Stock Exchange (VFEX) is a USD-denominated exchange in Zimbabwe. It provides an alternative for companies seeking foreign currency listings and offers investors exposure to USD-based Zimbabwean securities.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Can I invest in US stocks?
Yes. Eligible users can trade U.S. stocks through Siimply's brokerage partner.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
Can I invest in US ETFs?
Yes. Exchange‑traded funds listed in the United States are available through the platform.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
What order types are available?
Market orders and other order types may be available depending on the asset and exchange.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
What are trading hours?
Trading hours depend on the exchange where the asset is listed. U.S. markets follow U.S. trading schedules while Zimbabwe exchanges follow local market hours.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
How fast are trades executed?
Execution speed depends on the market and order type. Orders are routed through partner brokers to the relevant exchange.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
How are trades settled?
Trade settlement depends on the market. U.S. trades settle in T+1 (one business day). Zimbabwe trades follow local settlement conventions. Settlement details are visible in your transaction history.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
How do I track my investments?
Your portfolio dashboard shows real-time valuations, gains and losses, and transaction history. You can view performance by individual holding or across your entire portfolio.
Do I receive dividends?
Yes. If you hold dividend‑paying securities, distributions will be credited to your account according to the issuer's schedule.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
SiimplyInvest
What is SiimplyInvest?
SiimplyInvest provides professionally managed portfolios designed for long‑term investing. Your money is allocated across diversified assets based on your risk profile.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Managed Portfolio. Managed portfolios are designed for long‑term investing and may rebalance periodically. Portfolio allocations do not guarantee returns.
How do managed portfolios work?
Managed portfolios allocate investments across different assets based on risk profiles. Your portfolio is automatically monitored and rebalanced to maintain the target allocation.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Managed Portfolio. Managed portfolios are designed for long‑term investing and may rebalance periodically. Portfolio allocations do not guarantee returns.
How do I choose a risk level?
When you sign up for SiimplyInvest, you complete a risk assessment that considers your financial goals, investment horizon, and comfort with market fluctuations. Based on your answers, a suitable portfolio is recommended.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
How are portfolios constructed?
Portfolios are constructed using a mix of ETFs and other investment vehicles selected for broad market exposure, low costs, and alignment with your chosen risk level.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Managed Portfolio. Managed portfolios are designed for long‑term investing and may rebalance periodically. Portfolio allocations do not guarantee returns.
Can I withdraw from managed portfolios?
Yes. Withdrawals are possible but may require settlement time depending on the underlying assets.
Managed Portfolio. Managed portfolios are designed for long‑term investing and may rebalance periodically. Portfolio allocations do not guarantee returns.
How often do portfolios rebalance?
Portfolios are monitored continuously and rebalanced as needed to maintain alignment with your target allocation. Rebalancing may occur due to market movements, deposits, or withdrawals.
Managed Portfolio. Managed portfolios are designed for long‑term investing and may rebalance periodically. Portfolio allocations do not guarantee returns.
Is managed investing suitable for beginners?
Yes. SiimplyInvest is designed to make investing accessible for users of all experience levels. The managed approach means you don't need to select individual stocks or monitor markets — the portfolio is handled for you.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
SiimplySave
What is SiimplySave?
SiimplySave helps users create savings goals and build financial discipline through structured saving. Your funds earn competitive returns while remaining accessible.
Savings Product. Savings features may be provided through partner financial institutions including BMO America. Interest rates may change and are not guaranteed unless explicitly stated.
How do savings goals work?
You can create individual savings goals with target amounts and deadlines. The app tracks your progress and helps you stay on course with automated contributions.
Savings Product. Savings features may be provided through partner financial institutions including BMO America. Interest rates may change and are not guaranteed unless explicitly stated.
Can I automate savings?
Yes. Users can set recurring contributions toward their savings goals on a schedule that works for them.
Is there a minimum balance?
No minimum balance is required to open or maintain a SiimplySave account. Start saving with any amount.
Can I have multiple savings goals?
Yes. The platform supports multiple savings goals for different financial objectives — from emergency funds to travel goals.
How quickly can I access my savings?
Your savings are accessible at any time. There are no lock-in periods or penalties for early withdrawal.
Does Siimply guarantee savings rates?
Savings rates may vary depending on partner financial institutions and market conditions. Rates are not guaranteed unless explicitly stated.
Savings Product. Savings features may be provided through partner financial institutions including BMO America. Interest rates may change and are not guaranteed unless explicitly stated.
Fees
What trading fees does Siimply charge?
Trading fees depend on the market and trade size. U.S. trades: 2% for trades of $2,000 and under, and 1% for trades over $2,000. ZSE trades: 2.5% for trades under the equivalent of $5,000 USD, and 2% for trades above that. VFEX trades: 2% for trades under $2,500 and 1.5% for trades of $2,500 and above.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
What are US trading fees?
U.S. trading fees are tiered based on trade size: 2% for trades of $2,000 and under, and 1% for trades over $2,000. Larger trades benefit from a lower commission rate. Siimply does not offer options trading or cryptocurrency trading.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
What are Zimbabwe trading fees?
Zimbabwe trading fees vary by exchange. ZSE (Zimbabwe Stock Exchange): 2.5% for trades under the equivalent of $5,000 USD, and 2% for trades above that amount. VFEX (Victoria Falls Stock Exchange): 2% for trades under $2,500, and 1.5% for trades of $2,500 and above. Fees are applied at the time of trade execution and displayed transparently before you confirm.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
What are withdrawal fees?
Siimply charges a $5 withdrawal fee. Third-party providers may apply additional charges.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
What are managed investing fees?
Managed portfolio fees range between 1% and 2% annually, applied to assets under management. Fees are calculated daily and deducted monthly.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
Are there deposit fees?
Siimply does not charge deposit fees, but third-party providers such as banks or payment networks may apply their own charges.
Fee Transparency. Fees shown in the app at the time of a transaction are the final applicable fees. Third‑party providers such as banks, payment networks, or exchanges may apply additional charges.
Does Siimply offer options or crypto trading?
No. Siimply does not offer options trading or cryptocurrency trading. The platform focuses on stocks, ETFs, and managed portfolios across U.S. and Zimbabwean markets.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Asset Protection
How are my assets protected?
Zimbabwe securities are provided through FBC Bank while U.S. securities are held through Alpaca. Client assets are segregated from company assets in accordance with regulatory requirements.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
SIPC. Securities held through Alpaca are protected by the Securities Investor Protection Corporation (SIPC) up to applicable limits. SIPC protection covers custody of securities and cash but does not protect against market losses.
How are Zimbabwe securities held?
Zimbabwe securities are held through FBC Bank, a licensed financial services provider. Your holdings are custodied separately from Siimply's own assets.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
How are US securities held?
U.S. securities are held through Alpaca, a FINRA-registered broker-dealer. Your shares are held in your name and segregated from company assets.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
SIPC. Securities held through Alpaca are protected by the Securities Investor Protection Corporation (SIPC) up to applicable limits. SIPC protection covers custody of securities and cash but does not protect against market losses.
Are US securities protected by SIPC?
Yes. Securities held through Alpaca may be covered by SIPC protection subject to applicable limits. SIPC protects against the loss of securities and cash held at a broker-dealer but does not protect against market losses.
SIPC. Securities held through Alpaca are protected by the Securities Investor Protection Corporation (SIPC) up to applicable limits. SIPC protection covers custody of securities and cash but does not protect against market losses.
What happens if Siimply stops operating?
Your assets are held by regulated partner institutions and are segregated from Siimply's company assets. In the event of business discontinuation, your securities and funds would remain with the custodian partners and be returned to you.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
What happens if a partner broker changes?
If Siimply changes a brokerage or custody partner, users would be notified in advance and assets would be transferred to the new provider in accordance with regulatory requirements.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
Partners & Providers
Who are Siimply's partners?
Siimply works with regulated financial institutions to provide secure investment and savings services. Key partners include InvestIQ Oak Wealth (a member of the Zimbabwe Stock Exchange) for ZSE and VFEX securities, FBC for Zimbabwean banking and savings, Alpaca for U.S. brokerage services, and BMO America as the savings yield provider.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
What does InvestIQ Oak Wealth do?
InvestIQ Oak Wealth is Siimply's licensed brokerage partner for Zimbabwean securities, providing execution, custody, and settlement for trades on the Zimbabwe Stock Exchange (ZSE) and the Victoria Falls Stock Exchange (VFEX). They are regulated by the Securities and Exchange Commission of Zimbabwe and are a member of the ZSE. Website: investiqoakwealth.co.zw.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
What does FBC do?
FBC is Siimply's banking partner in Zimbabwe, providing deposit, settlement, and savings infrastructure. FBC is regulated by the Reserve Bank of Zimbabwe. Website: fbc.co.zw.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
What does Alpaca do?
Alpaca is a FINRA-registered broker-dealer and SIPC member, regulated by the U.S. Securities and Exchange Commission, that provides U.S. stock and ETF trading, custody, and execution services through Siimply.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
What does BMO America do?
BMO America is the partner institution through which SiimplySave's savings yield is generated. Your savings are invested in carefully managed instruments through this partnership.
Savings Product. Savings features may be provided through partner financial institutions including BMO America. Interest rates may change and are not guaranteed unless explicitly stated.
Why does Siimply use partners?
Fintech platforms partner with regulated financial institutions to provide services securely and compliantly. This structure ensures that your assets are held by licensed custodians, trades are executed through regulated brokers, and savings products meet regulatory standards.
How are partners regulated?
Siimply's partners are regulated by their respective authorities. FBC Bank is regulated in Zimbabwe. Alpaca is regulated by FINRA and is a member of SIPC. All partners operate under strict compliance and regulatory frameworks.
Brokerage Partners. Zimbabwean securities trading on the ZSE and VFEX is facilitated by InvestIQ Oak Wealth, a member of the Zimbabwe Stock Exchange regulated by the Securities and Exchange Commission of Zimbabwe (investiqoakwealth.co.zw). Banking and Zimbabwean financial services are provided by FBC, regulated by the Reserve Bank of Zimbabwe (fbc.co.zw). U.S. securities are provided through Alpaca, a FINRA‑registered broker‑dealer, SIPC member, regulated by the U.S. SEC.
International Users
Can I use Siimply outside Zimbabwe?
Yes. Siimply supports diaspora users and eligible international customers. Available features and funding methods may vary based on your country of residence.
Jurisdiction. Product availability may vary depending on your country of residence, citizenship, and regulatory eligibility.
Can diaspora users invest in US markets?
Yes. Eligible diaspora users can access U.S. stocks and ETFs through Siimply, subject to regulatory eligibility and identity verification.
Jurisdiction. Product availability may vary depending on your country of residence, citizenship, and regulatory eligibility.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Can non‑Zimbabwe residents open accounts?
Yes. Non-Zimbabwe residents may be eligible to open accounts depending on their country of residence and compliance requirements.
Jurisdiction. Product availability may vary depending on your country of residence, citizenship, and regulatory eligibility.
Do regulations differ by country?
Yes. Financial regulations vary by jurisdiction. Product availability, funding methods, and account features may differ based on where you live. Siimply ensures compliance with all applicable regulations.
Jurisdiction. Product availability may vary depending on your country of residence, citizenship, and regulatory eligibility.
Taxes
Do I need to pay tax on investments?
Tax obligations depend on your country of residence and the type of investment income you earn. Users are responsible for understanding and complying with their local tax laws. Siimply recommends consulting a tax professional for personalized advice.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
How are US dividends taxed?
U.S. dividends paid to non-U.S. residents may be subject to withholding tax. The applicable rate depends on tax treaties between the United States and your country of residence.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
What tax forms apply to US investing?
Non-U.S. residents investing in U.S. securities may need to complete a W-8BEN form to certify foreign status and claim any applicable tax treaty benefits.
Investment Risk. Investing involves risk, including the possible loss of principal. The value of investments can go down as well as up and past performance is not a reliable indicator of future results. Siimply provides access to investment products but does not provide personal investment advice unless explicitly stated.
Does Siimply provide tax statements?
Siimply may provide transaction history and statements that can assist with tax reporting. However, Siimply does not provide tax advice. Users should consult a qualified tax advisor.
Troubleshooting
Why is my account still under review?
Account reviews may take longer if additional verification is required, if documents are unclear, or if there are compliance checks in progress. Contact support for an update on your account status.
Why can't I place a trade?
You may be unable to place a trade if your account verification is incomplete, your wallet has insufficient funds, or the market is currently closed. Check your account status and wallet balance in the app.
Why was my order rejected?
Orders can be rejected due to insufficient funds, market closures, invalid order parameters, or compliance restrictions. The app will display the specific reason for any rejection.
Why can't I withdraw funds?
Withdrawal restrictions may apply if your account verification is incomplete, if there are pending trades that require settlement, or if there are compliance holds on your account.
Why can't I convert currency?
Currency conversion may be temporarily unavailable due to market hours, regulatory restrictions, or system maintenance. Try again during regular business hours.
FX. Currency conversion services are subject to regulatory requirements and market availability. Exchange rates may include a spread and can change without notice.
How do I contact support?
Users can access 24‑hour in‑app chat support directly through the Siimply application. Our support team is available to help with account issues, transaction queries, and any other questions.
Security. Siimply will never ask you to send money to personal accounts or share your login credentials with support staff.
Lay your first stone
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